For more than two decades, Allison Vincent has been a steady and compassionate guide for students beginning their educational journeys at the College of Professional Studies. From maintaining the systems that power our admissions process to offering thoughtful support to applicants navigating their next steps, Vincent plays a vital behind‑the‑scenes role in helping learners move confidently toward their goals.
In this edition of Faces of Impact, Vincent reflects on her career at the College of Professional Studies, the moments that have stayed with her, and the deep commitment her team brings to every student they serve.
What is your current role and what does it involve?
My current role is the Admissions Application Specialist. I help maintain the application forms, troubleshoot application issues, and process applications in the University’s computer systems.
How long have you been with the college, and what’s your journey been like?
I started at the College of Professional Studies in 1998 and have worked in various capacities in marketing, recruitment and admissions during that time. A variety of my tasks have included updating webpages, managing email campaigns and the online chat, testing incoming computer software changes and upgrades, and editing an arts journal.
In one sentence, how would you describe your department’s mission?
We assist individuals in selecting and applying for programs that can help meet their goals for personal enrichment and professional growth.
Can you share a student interaction that left a lasting impact on you?
I usually see students at the start of their journey, but I remember one couple who decided to work on their online degrees together. When they completed their programs, they brought their kids and their parents to the graduation ceremony here in Syracuse, even though they lived quite a few hours away. It was exciting and rewarding to see what a happy impact our programs were able to make on so many lives and generations. It’s always exciting when students bring in their siblings, kids, or parents to apply, so we have multiple generations working toward a brighter future!
How does your team help students succeed in the real world?
Our degrees are designed to allow students to fit education into their busy lives and to learn skills they can apply right away. Many of our students are able to use their new skills for promotions and new, more fulfilling positions.
In what ways does your team go above and beyond to serve your students?
We always take the time to listen! We meet with students where they are, either in time or location. We work weekends and evenings as needed to accommodate their schedules.